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20 Setembro 2022, 09:30 • Rita Sousa

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Case study analysis.

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20 Setembro 2022, 08:00 • Rita Sousa

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Customer satisfaction.

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13 Setembro 2022, 11:00 • Rita Sousa

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Customer expectations. Practical exercises.

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13 Setembro 2022, 09:30 • Rita Sousa

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Unique characteristics of service.
Guest service in hospitality.
Quality guest service.

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13 Setembro 2022, 08:00 • Rita Sousa

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Course introduction.