Bibliografia

- OMG'S UNIFIED MODELING LANGUAGE(TM) (UML(R)), http://www.uml.org - Object Management Group, Business Process Model and Notation, http://www.bpmn.org/. - Mauro Nunes, Henrique ONeill, Fundamental de UML (2007), 5 edição, FCA - Editora de Informática - Dumas, M.; La Rosa, M.; Mendling, J.; Reijers, H.A. (2018), Fundamentals of Business Process Management, 2nd edition, Springer (www. http://fundamentals-of-bpm.org/) - Laudon, K., Laudon, J., 2016, Management Information Systems - Managing the Digital Firm, 14th Edition, Global Edition. - Slides, handouts :

- Documentation supporting the software used (ERP Primavera, Bizagi, etc.) - Documentation made available by the teacher (cases, web links) - Harmon, P. (2007), Business process changes - a guide for business managers and BPM and six sigma professionals, 2nd Ed, Morgan Kaufmann :