Sumários

Week 4

1 Outubro 2024, 13:00 • Filipa Rosado Pinto

Co-creation of customer experience.

Problem-solving for guest service.
Group work.

Week 3

24 Setembro 2024, 13:00 • Filipa Rosado Pinto

Customer experience: article analysis.

Group project guidelines.

Week 2

17 Setembro 2024, 13:00 • Filipa Rosado Pinto

Customer satisfaction.

Case study analysis.

Week1

10 Setembro 2024, 13:00 • Filipa Rosado Pinto

Course introduction.
Unique characteristics of service.
Guest service in hospitality.
Quality guest service.
Customer expectations.