Bibliografia

Bagdan, P. (2019). Guest Service Management in the Hospitality Industry. Kendall Hunt Pub Co. 2nd edition:

Brochado, A.; Troilo, M; Shah, A. (2017). Airbnb customer experience: Evidence of convergence across three countries. Annals of Tourism Research 63, 210-212 Lupu, C., Brochado, A. & Stoleiu, O. M. (2017). Experiencing Dracula's homeland. Tourism Geographies. http://dx.doi.org/10.1080/14616688.2017.1336786. Rodrigues, H., Brochado, A., Troilo, M. & Moshin, A. (2017). Mirror, mirror on the wall, who's the fairest of the mall? A critical content analysis on medical tourism. Tourism Management Perspectives. 24, 16-25 Brochado, A., Stoleriu, O. & Lupu, C. (2018). Surf camp experiences. Journal of Sport and Tourism. 22 (1), 21-41 Brochado, A. & Rita, P. (2018). Exploring heterogeneity among backpackers in hostels. Current Issues in Tourism, 21 (13), 1502-1520 Brochado, A., Oliveira, C., Rita, P. & Oliveira-Brochado, F. (2018). Shopping centres beyond purchasing of luxury goods: a tourism perspective. Annals of Leisure Research. Doi: 10.1080/11745398.2018.1522594 Brochado, A., Oliveira, C., Rita, P. & Oliveira-Brochado, F. (2019). Airline passengers? perceptions of service quality: themes in online reviews. International Journal of Contemporary Hospitality Management. Doi: 10.1108/IJCHM-09-2017-0572 Brochado, A. & Oliveira-Brochado, F. (2019). What makes a Glamping Experience Great?. Journal of Hospitality and Tourism Technology. Doi: 10.1108/JHTT-06-2017-0039 Scientific papers made available along the semester. Artigos científicos distribuídos ao longo do semestre. :