Bibliografia

Bagdan, P. (2019). Guest Service in the Hospitality Industry. Kendall Hunt Pub Co. 2nd edition:

Manthiou, A., Kang, J., Sumarjan, N., & Tang, L. (2016). The incorporation of consumer experience into the branding process: an investigation of name?brand hotels. International Journal of Tourism Research, 18(2), 105-115 Brochado, A. & Rita, P. (2018). Exploring heterogeneity among backpackers in hostels. Current Issues in Tourism, 21(13), 1502-1520 Brochado, A., Stoleriu, O. & Lupu, C. (2018). Surf camp experiences. Journal of Sport and Tourism, 22(1), 21-41 Akbaba, A. (2006). Measuring service quality in the hotel industry: A study in a business hotel in Turkey. International journal of hospitality management, 25(2), 170-192 Brakus, J. J., Schmitt, B. H., & Zarantonello, L. (2009). Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? Journal of Marketing, 73(3), 52?68.: