Sumários

Session 4

7 Outubro 2025, 14:00 • Filipa Rosado Pinto

Guest service measurement.

Group work.

Session 3

30 Setembro 2025, 14:00 • Filipa Rosado Pinto

Customer experience: article analysis.
Co-creation of customer experience.
Problem-solving for guest service.

Session 2

23 Setembro 2025, 14:00 • Filipa Rosado Pinto

Customer satisfaction.
Case study analysis.
Customer experience.
Group work guidelines.

Session 1

16 Setembro 2025, 14:00 • Filipa Rosado Pinto

Course introduction.
Unique characteristics of service.
Guest service in hospitality.
Quality guest service.
Customer expectations. Practical exercises.