• - Pidd, M. (2003). Tools for thinking: Modelling in Mangement Science. West Sussex: Wiley. - Gummesson, E. (1991). Qualitative Methods in Management Research. London: Sage Publications. - Ellet, W. (2007). The case study handbook. USA: Harvard Business Press. - Fisher, C. (2007). Researching and writing a dissertation: A guidebook for business students. Essex: Prentice Hall - Bryman, A. (2003). Business Research Methods. Oxford: Oxford University Press:


Não foi definida bibliografia secundária