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27 Outubro 2020, 14:30 • Rita Sousa

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Layout and flow

Basic layout structures
Design techniques
Case study - Apple Retail Operations Strategy

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23 Outubro 2020, 14:30 • Rita Sousa

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Process analysis:

Process flow structures;
Process analysis and mapping;
Blueprint;
Analysis of the case study House-keeping

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22 Outubro 2020, 10:00 • Rita Sousa

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Introduction to Operations Management
Where Operations can be found
Definition of operations management
Transformation process;
The process hierarchy;
Processes characteristics.

Operations Strategy:
Strategy and operations;
Competitive dimensions