Bibliografia

Few, Stephen (2006) Information Dashboard Design - the effective visual communication of data. O'Reilly. J. Dahlgaard, K. Kristensen, G. Kanji (2002) Fundamentals of Total Quality Management. Taylor & Francis Group. R. Kaplan, D. Norton (2004) Strategy Maps: Converting Intangible Assets into Tangible Outcomes, Harvard Business School Press R. Kaplan, D. Norton (2008) The Execution Premium: Linking Strategy to Operations for Competitive Advantage. Harvard Business School Press. Versão traduzida em Português: Prémio de Execução, Edição de Actual Editora, 2009 E. Cardoso (2011) Business Intelligence e Gestão de Performance, in António N. (ed.), Estratégia Organizacional: do mercado à ética. Lisboa, Portugal: Escolar Editora, pp. 167-200. E. Cardoso (2015) Sebenta de SIAD II: Metodologia de desenvolvimento de Balanced Scorecard N. António (2006) Estratégia Organizacional: do posicionamento ao movimento. Edições Silabo :

Evergreen, Stephanie (2016). Effective Data Visualization: The Right Chart for the Right Data. USA. SAGE Publications Ltd Cairo, Alberto (2016). The Truthful Art: Data, Charts, and Maps for Communication. New Riders. Osterwalder, A., Pigner, Y., Smith, A., Bernarda, G., Papadakos, P. 2014. Value Proposition Design, Wiley, New Jersey. Osterwalder, A. & Pigner, Y. 2010. Business Model Generation - a Handbook for Visionaries, Game Changers, and Challengers, Wiley, New Jersey. N.G., Olve, J. Roy, M. Wetter (2004) Performance Drivers: a practical guide to using the Balanced Scorecard, John Wiley & Sons, Ltd (original Swedish Edition published in 1997) P. Niven (2005) Balanced Scorecard Diagnostics. Maintaining Maximum Performance, John Wiley & Sons, Inc P. Niven (2003) Balanced Scorecard Step-By-Step for Government and Nonprofit Agencies, John Wiley & Sons, Inc R. Person (2009) Balanced Scorecards & Operational Dashboards with Microsoft Excel, Wiley Publishing, Inc R. Kaplan, D. Norton (2006) Alignment: Using the Balanced Scorecard to Create Corporate Synergies, Harvard Business School Press N. Logothetis (1992) Managing for Total Quality: From Deming to Taguchi and SPC. Prentice Hall B. Dale (2003) Managing Quality (4th Ed). Blackwell Publishing. :