Aula 4 - part 1

15 Fevereiro 2022, 14:30 • Rita Sousa

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Análise de dados.

Caso #2: Nancy.

Feedback ao cliente.

Class 5 - part 2

15 Fevereiro 2022, 11:00 • Rita Sousa

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Individual interventions.

5-year resume exercise.

Class 5 - part 1

15 Fevereiro 2022, 09:30 • Rita Sousa

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Types and modes os change.

Planned change methodology.

Introduction to interventions.

Class 4 - part 2

14 Fevereiro 2022, 16:00 • Rita Sousa

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Problem analysis: force field analysis and Fishbone diagram.

Exercise.

Class 4 - part 1

14 Fevereiro 2022, 14:30 • Rita Sousa

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Data analysis and organization.

Case #2: Nancy

Providing feedback to the client.