Bibliografia

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• Poister, T. H. (2003) Measuring Performance in Public and Nonprofit Organizations. The Jossey-Bass Nonprofit and Public Management Series. • Harrison, Michael I. e Shirom, Arie (1999) Organizational diagnosis and assessment: bridging theory and practice. Thousand Oaks, California: Sage. • EDWARDS, M. (1997), Organizational learning in non-governmental organizations: What have we learned?. Public Admin. Dev., 17: 235–250. • Dibella A.J e Nevias, E.C (1998) How organizations learn. San Francisco: Jossey-Bass. • Bryson, John M (1988) Strategic Planning for Public and Nonprofit Organizations –A Guide to Strenghtning and Sustaining Organizational Achievement. San Francisco: Jossey- Bass. • Boulte, Patrick (1991) Le diagnostic des organisations appliqué aux associations. Paris: Presses Universitaires de France. :