Bibliografia

Principal

  • Schneider, B. et al. (2006). The climate of service: A review of the construct with implications for achieving CLV goals. Journal of Relationship Marketing, 5, 2/3, 1111-132. Gittell, J. (2011). New direction for relational coordination theory. In Cameron & Spreitzer (Eds), The Oxford handbook of positive organizational scholarship. Oxford University Press. Easterby-Smith, M., et al. (2009). Dynamic capabilities: Current debates and future directions. British Journal of Management, 20, S1-S8. Christianson, M. K. et al. (2011). Becoming a high reliability organization. Critical Care, 15, 314. Birkinshaw, J. & Gibson, C. (2004). Building ambidexterity into an organization. Sloan Management Review, Summer, 47-55. Bhamra et al. (2011). Resilience: The concept, a literature review and future directions. International Journal of Production Research, 49, 18, 5375-5393. :

Secundária

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