Bibliografia

Principal

• Fee, Kenneth (2011). 101 Learning and Development Tools: Essential Techniques for Creating, Delivering and Managing Effective Training. Philadelphia: Kogan Page:

Secundária

• 13. Morrison, D. (2003). E-Learning Strategies: How to Get Implementation and Delevery Right First Time: England: Wiley. 12. Noe, R. (2008). Employee training and development. New York: McGraw-Hill Higher Education. 11. Philips, J. (1997). Return on investment in training and performance improvement programs: A step-by-step manual for calculation the financial return. Houston TX: Gulf. 10. Roscoe, J. (1995). Analysis of organizational training needs in Handbook of training and development. Oxford: Blackwell Business 9. Sandberg, J. (2000). Understanding Human Competence at Work: An Interpretative Aproach. Academy of Management Journal, Volume 43, n.º1, 9-25. 8. Spencer, L. M. & Spencer, S. M. (1993). Competence at Work: Models for Superior Performance. New York: John Wiley & Sons, Inc. 7. Stone, F. M. (2007). Coaching, Counseling and Mentoring ? How to Choose and Use the Right Technique to Boost Employee Performance. United States of America: American Management Ass. 6. Truelove, S. (1995). The handbook of Training and Development. Cambridge: Blackwell Publishers. 5. Laird, D., Holton III, E. Naquin, S. (2003). Approaches to training and development (3rd edition). Basic Books. 4. Thorne, K., & Mackey, D. (2007). Everything you ever needed to know about training : a one-stop shop for everyone interested in training, learning and development (4th ed.). Philadelphia: Kogan Page 3. Brinkerhoff, R. O. (1987). Achieving Results from Training, San Francisco, Jossey-Bass. 2. Boyatzis, R. E. (1982). The Competent Manager: A Model for Effective Performance. New York: John Wiley & Sons, Inc. 1. Aguinis, H. & Kraiger, K. (2009). Benefits of Training and Development for Individuals and Teams, Organizations, and Society. Annual Review of Psychology, 60, 451-474. :