.

13 Maio 2021, 16:00 • Rita Sousa

---

Review of material

.

10 Maio 2021, 16:00 • Rita Sousa

---

Practice in quality management in services

.

10 Maio 2021, 14:30 • Rita Sousa

---

tools of quality management - exercises

.

6 Maio 2021, 16:00 • Rita Sousa

---

Case study hospital

Case study production/satisfaction

.

3 Maio 2021, 16:00 • Rita Sousa

---

Quality and strategy

Costs of quality

TQM tools

Quality in services

class in zoom