Sumários
Introduction to Operations Management
17 Setembro 2026, 14:30 • Ana Lúcia Henriques Martins
Introduction to Operations Management
Case study analysis: Quentin Cakes + Eye surgery
Introduction to Operations Management
17 Setembro 2026, 13:00 • Ana Lúcia Henriques Martins
Introduction to Operations Management
The process hierarchy;
Processes characteristics.
Case study analysis: Pret a Manger
introduction of the course + Intoduction to OM
14 Setembro 2026, 14:30 • Ana Lúcia Henriques Martins
Presentation. Goals, program and grading system.
Introduction to Operations Management
Where Operations can be found
Defining operations management
Transformation process