Sumários

Main authors of the Quality Movement (Lesson nº 7)

12 Fevereiro 2025, 11:00 • António Ângelo Machado Matos Pereira

  1. Western authors:
    1. Armand Feigenbaum
    2. John Oakland

Main authors of the Quality Movement (Lesson nº 6)

10 Fevereiro 2025, 12:30 • António Ângelo Machado Matos Pereira

  1. Western authors:
    1. Walter Andrew Shewhart
    2. Joseph Moses Juran

Main authors of the Quality Movement (Lesson nº 5)

10 Fevereiro 2025, 11:00 • António Ângelo Machado Matos Pereira

  1. The literature on Quality Management

Concepts of Quality and Total Quality Management (Lesson nº 4)

5 Fevereiro 2025, 12:30 • António Ângelo Machado Matos Pereira

  1. Quality: The Critical perspective
  2. The evolution of Quality Management
  3. Total Quality Management:
    1. Benefits of Total Quality Management
    2. The key elements of Total Quality Management
    3. Continuous Improvement
    4. The implementation of Total Quality Management

Concepts of Quality and Total Quality Management (Lesson nº 3)

5 Fevereiro 2025, 11:00 • António Ângelo Machado Matos Pereira

  1. Historical perspective
  2. Quality overview and the role of Management
  3. Definitions of Quality
  4. Quality: The Management perspective