Sumários

Systems of Quality Management (Lesson nº 15)

26 Fevereiro 2025, 11:00 • António Ângelo Machado Matos Pereira

  1. Why adopt SQM?
  2. The concept of Excellence

Service Quality (Lesson nº 14)

24 Fevereiro 2025, 12:30 • António Ângelo Machado Matos Pereira

  1. Level of Service
  2. Measurement tools for Service Quality

Service Quality (Lesson nº 13)

24 Fevereiro 2025, 11:00 • António Ângelo Machado Matos Pereira

  1. What is Service?
  2. Characteristics of the Services

Quality Tools (Lesson nº 12)

19 Fevereiro 2025, 12:30 • António Ângelo Machado Matos Pereira

  1. Quality Management Tools:
    1. Process Diagram (Flowchart)
    2. Checklists
    3. Pareto's Chart
    4. Cause-Effect Diagram
    5. Histogram
    6. Charts
    7. Control Charts


Quality Tools (Lesson nº 11)

19 Fevereiro 2025, 11:00 • António Ângelo Machado Matos Pereira

  1. The six sigma
  2. Quality Management Tools:
    1. Selecting Tools and Techniques
    2. Problem Solving Methodology