Sumários

Class 8 - Capacity management

6 Março 2024, 11:00 • Sofia Kalakou

Relationship of demand and capacity

Class 8 - Capacity management

6 Março 2024, 09:30 • Sofia Kalakou

Decision-trees

Class 7 - quality management

5 Março 2024, 11:00 • Sofia Kalakou

Case study


Service quality example

Class 7 - Quality management

5 Março 2024, 09:30 • Sofia Kalakou

Quality costs


Tools for quality

Service quality

Class 7 - Quality management

4 Março 2024, 11:00 • Sofia Kalakou

Case study


Service quality example