Sumários
Aula 13
25 Março 2026, 18:00 • David Ferraz
exercises:
Look at the websites of the quality systems and comment on their content, feasibility in the public sector context, and applicability for Portugal: ISO, BSC, EFQM, CAF, MAF.
What is performance in the public sector: exercise with a school, a hospital, a police station.
aula 12
25 Março 2026, 17:00 • David Ferraz
trade-offs, balances, limits, dilemmas, contradictions, and paradoxes
Aula 10
24 Março 2026, 17:00 • David Ferraz
performance in quality models (ISO, BSC, EFQM, CAF, MAF)