Bibliografia

Principal

  • Howson, C. (2008). Sucessful Business Intelligence. McGraw Hill, NY. Marakas, G. (2003). Decision Support Systems in the 21st Century, 2nd Edition. Prentice Hall, NJ. Simon, H. (1997). Administrative Behavior, Fourth Edition. Dhar, V. & Stein, R. (1997). Seven Methods for Transforming Corporate Data into Business.Prentice Hall, NJ. Trigueiros, D. A Informação na Empresa, folhas, ISCTE-IUL 2009. :

Secundária

  • Robert S. Kaplan and David P. Norton. (2000). The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment. Boston: Harvard Business School. Robert S. Kaplan and David P. Norton. (1996). The Balanced Scorecard: Translating Strategy into Action. Boston: Harvard Business School. Gorry, G.A. and M.S. Scott-Morton, A Framework for Management. Information Systems. Sloan Management Review, 1971. 13(1): p. 55-70. Weske, M. (2007). Business Process Management: Concepts, Languages, Architectures.Berlin: Springer-Verlag. management for organizational effectiveness. Long Range Planning , 32 (1), 96-106. Armistead, C., Pritchard, J.P., &Machin, S. (1999). Strategic business process. Gupta, M., Galloway, K. (2003). Activity-based costing/management and its implicationsfor operations management, College of Business and Public Administration, University ofLouisville. Loshin, D. (2003). Business Intelligence: The Savvy Manager's Guide. Morgan Kaufmann Publishers/Elsevier, Boston. Miller, G. (1956) The Magical Number Seven, Plus or Minus Two: Some Limits on Our Capacity for Processing Information. The Psychological Review, 63, 81-97. Huitt, W. (1992). Problem solving and decision making: Consideration of individual differences using the Myers-Briggs Type Indicator. Journal of Psychological Type, 24, 33-44. :