Sumários
New Trends in SM
15 Março 2024, 11:00 • Luís Miguel Justino
New Trends in SM
Current consumer behaviour and expectations for the future
Trends in Sales:
Omnichannel
Customer Relationship Management (CRM)
Sales automation and Sales force mobile
Machine automation
Artificial Intelligence (AI)
Customer Experience (CX)
Metaverse
Augmented Reality and Virtual Reality
From Experience and Intuition based to data driven Sales
Shift from Selling products to selling services
The future of sales management and sales representatives
The future of the Star performer
CRM
15 Março 2024, 09:30 • Luís Miguel Justino
DEFINING CRM
TYPES OF CRM
LIMITS OF CRM
AUTOMATED CRM
GOOD IMPLEMENTATION OF CRM
CRM IN SALES MANAGEMENT
INTEGRATING ERP WITH CRM
SFA AS A PART OF CRM
PIPELINE MANAGEMENT IN CRM
New Trends in SM
11 Março 2024, 11:00 • Luís Miguel Justino
New Trends in SM
Current consumer behaviour and expectations for the future
Trends in Sales:
Omnichannel
Customer Relationship Management (CRM)
Sales automation and Sales force mobile
Machine automation
Artificial Intelligence (AI)
Customer Experience (CX)
Metaverse
Augmented Reality and Virtual Reality
From Experience and Intuition based to data driven Sales
Shift from Selling products to selling services
The future of sales management and sales representatives
The future of the Star performer
CRM
11 Março 2024, 09:30 • Luís Miguel Justino
CRM
DEFINING CRM
TYPES OF CRM
LIMITS OF CRM
AUTOMATED CRM
GOOD IMPLEMENTATION OF CRM
CRM IN SALES MANAGEMENT
INTEGRATING ERP WITH CRM
SFA AS A PART OF CRM
PIPELINE MANAGEMENT IN CRM
Motivation
8 Março 2024, 11:00 • Luís Miguel Justino
Motivation
What is Motivation?
Where does motivation come from?
Sales Representatives Motivation
Definition and importance
Existing theories
Dimensions of Motivation
1. The basic Motivations
2. Work Flexibility
3. Training
4. More than work activities
5. Teamwork
6. Environment
7. Recognition
8. Innovation
9. Challenges.
Companies' examples and best practices