Sumários
Presentation of group assignments project (groups 5 to 8)
18 Março 2025, 09:30 • João Carlos Menezes
Presentation of group assignments project
Presentation of group assignments project (group 1 to 4)
18 Março 2025, 08:00 • João Carlos Menezes
Presentation of group assignments project
Service ecosystems / Final course summary
14 Março 2025, 08:00 • João Carlos Menezes
Service systems and networks
The society' levels of analyse (macro, meso, micro)
Reframing old concepts
Using smart systems to merge back and front stages
Algorithms that learn: friends or enemies?
Final course summary
Value and service logics
13 Março 2025, 09:30 • João Carlos Menezes
The concept of value
The service business
Different logics to service
Services or goods? Service
Managing aggregations
13 Março 2025, 08:00 • João Carlos Menezes
Managing aggregations
Balancing capacity and requests (supply/demand)
The Yield management
Queue configurations and models
Capacity planning (Capacity utilization; Efficiency optimization; Bottlenecks)