Sumários

Presentation of group assignments project (groups 5 to 8)

18 Março 2025, 09:30 João Carlos Menezes


Presentation of group assignments project

Presentation of group assignments project (group 1 to 4)

18 Março 2025, 08:00 João Carlos Menezes


Presentation of group assignments project

Service ecosystems / Final course summary

14 Março 2025, 08:00 João Carlos Menezes


Service systems and networks
The society' levels of analyse (macro, meso, micro)
Reframing old concepts
Using smart systems to merge back and front stages
Algorithms that learn: friends or enemies?

We are all in Service now, more or less…
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Doubts, questions and issues.

Final course summary

Value and service logics

13 Março 2025, 09:30 João Carlos Menezes


The concept of value
The service business
Different logics to service
Services or goods? Service

Managing aggregations

13 Março 2025, 08:00 João Carlos Menezes


Managing aggregations
Balancing capacity and requests (supply/demand)
The Yield management
Queue configurations and models
Capacity planning (Capacity utilization; Efficiency optimization; Bottlenecks)

Bridging the front stage and back stage