Bibliografia

Weick, K. and Sutcliffe, K. (2015). Managing the unexpected: Sustained performance in a complex world. New Jersey: John Wiley & Sons. Thusman, M., Smith, W, and Binns, A. (2011). The ambidextrous CEO. Harvard Business Review, June, 75-80. Schneider, B. Macey, W. H., and Young, S. A. (2006). The climate of service: A review of the construct with implications for achieving CLV goals. Journal of Relationship Marketing, 5, 2/3, 1111-132. O'Reilly, C. A., & Tushman, M. L. (2004). The ambidextrous organization. Harvard Business Review, 82(4), 74-83. Northouse, P. G. (2016). Leadership: Theory and practice (7th edition). London: Sage. Gittell, J. (2011). New direction for relational coordination theory. In Cameron & Spreitzer (Eds), The Oxford handbook of positive organizational scholarship. Oxford University Press.:

The Leadership Quarterly Human Resource Management Journal Human Resource Management Review Journals Pfeffer, J. (2005) Producing sustainable competitive advantage through the effective management of people. Academy of Management Executive, 19, 4, 95-106. O?Reilly III and Tushman, M. (2013). Organizational ambidexterity: Past, present, and future. Academy of Management Perspectives, 27, 324?338. Muff et al. (2020). How to apply responsible leadership theory in practice: A competency tool to collaborate on the sustainable development goals. Corporate Social Responsibility and Environmental Management, 27:2254-2274. Lengnick-Hall et al. (2011). Developing a capacity for organizational resilience through strategic HRM Human Resource Management Review, 21, 243-255. Jiang et. al. (2012). How does human resource management influence organizational outcomes? Academy of Management Journal, 55, 6, 1264-1294. Hong et al. (2013). Missing Link in the service profit chain. Journal of Applied Psychology, 98, 2, 237-267. Ferreira, A., Matinez, L., Nunes F. G. e Duarte, H. (Eds) (2015). GRH para Gestores. Lisboa, RH Editora. Capítulo 3. Yukl, G. and W. Gardner. 2020. Leadership in organizations. 9th ed. New York: Pearson. Birkinshaw, J. and Gibson, C. (2004). Building ambidexterity into an organization. Sloan Management Review, Summer, 47-55. :