Bibliografia

Ruth Boaden, Gill Harvey, Claire Moxham, Nathan Proudlove. (2008) NHS Institute for Innovation and Improvement. Quality Improvement: Theory and Practice in Healthcare. National Library for Health. NHS Institute for Innovation and Improvement. NHS Institute for Innovation and Improvemen. (2015) The Good Indicators Guide: Understanding how to use and choose indicators. Øvretveit, John. Melhoria de qualidade que agrega valor: o cuidado de saúde/ John Øvretveit . ? Rio de Janeiro. Health Information and Quality Authority (2017), Guidance for Providers on the Monitoring Programme for Regulated services for Children: Child Protection and Welfare Services, Dublin: HIQA. Donabedian, Avedis (2005), ?Evaluating the Quality of Medical Care?, The Milbank Quarterly, 83 (4), 2005. Pp. 691-729.:

WHO Library Cataloguing-in-Publication Data. Quality of care: a process for making strategic choices in health systems. 1. Quality assurance, Health care. 2. Health services administration. 3. Decision making. I. World Health Organization. ISBN 92 4 156324 9 (NLM classifi cation: W 84.1) ISBN 978 92 4 156324 6. Agencia de Calidad del Sistema Nacional de Salud Elaboración de indicadores: Ministerio de Sanidad y Consumo Carmen Castillo. Construcción y validación de indicadores de buenas prácticas sobre seguridad del paciente. Paseo del Prado, 18-20 M.ª José López 28071 Madrid.: