Bibliografia

- Artigos de investigação (plataforma de e-learning) - J. Coelho (2008) Manual da metodologia mLearn. Sisconsult - J. Coelho (2010) How to align information systems requirements? Mlearn approach, QUATIC 2010, Industrial track, Porto - R. Kaplan, D. Norton (2008) The Execution Premium: Linking Strategy to Operations for Competitive Advantage. Harvard Business School Press, USA - T. Davenport (1993) Process Innovation: Reengineering Work through Information Technology. Harvard Business School Press, USA - P. Harmon (2007) Business Process Change: a guide for business managers and BPM and Six Sigma professionals, 2nd edition. Morgan Kaufmann :

- J. Jeston, J. Nelis (2008) Business Process Management: Practical Guidelines to Successful Implementations, Elsevier Ltd Sistemas de informação organizacionais, Lisboa: Edições Sílabo Rodrigo Magalhães, Carlos Campos Morais, António Serrano, Carlos Zorrinho. determinante para o alinhamento estratégico dos SI, In Luis Amaral, - J. Coelho (2005) Arquitectura da Empresa centrada nos Processos: o factor Of BPM excellence, Tampa, USA: BPMG - J. Coelho (2005) BPM and Continuous Improvement. In Fingar, P., In search - H. Smith, P. Fingar (2003) Business Process Management: The Third Wave. Meghan-Kiffer Press - M. Hammer (1996) Beyond Reengineering: How the process-centered organization is changing our work and our lives. HarperBusiness, USA - M. Hammer, J. Champy (1993) Reeingineering the Corporation: A Manifesto for Business Revolution. Collins Business Essentials (2003 edition), USA :