Sumários

Session 4

6 Outubro 2026, 14:00 • Filipa Rosado Pinto

Guest service measurement.

Group work.

Session 3

29 Setembro 2026, 14:00 • Filipa Rosado Pinto

Customer experience: article analysis.
Co-creation of customer experience.
Problem-solving for guest service.

Session 2

22 Setembro 2026, 12:30 • Filipa Rosado Pinto

Group work guidelines.

Case study analysis.

Session 1

15 Setembro 2026, 14:00 • Filipa Rosado Pinto

Course introduction.
Unique characteristics of service.
Guest service in hospitality.
Quality guest service.
Customer expectations. Practical exercises.