Sumários
Session 6
10 novembro 2026, 12:30 • Filipa Rosado Pinto
Article analysis.
External awards, certifications and recognitions.
The guest service of food.
The guest service of beverages.
Session 5
3 novembro 2026, 14:00 • Filipa Rosado Pinto
Group presentations about sustainability challenges and best practices.
Session 3
29 setembro 2026, 14:00 • Filipa Rosado Pinto
Customer experience: article analysis.
Co-creation of customer experience.
Problem-solving for guest service.