Bibliografia

Principal

• - Coursera guided projects - Documentação de apoio ao Bizagi - Documentação disponibilizada pelo docente - Dumas, M.; La Rosa, M.; Mendling, J.; Reijers, H.A. (2018), Fundamentals of Business Process Management, 2nd ed., Springer (www. http://fundamentals-of-bpm.org/):

Secundária

• - Slack, N.; Chambers, S.; Johnston, R. (2022), Operations Management, 10th Ed, Prentice- Hall/Financial Times - Nunes M; O?Neill H.(2007), Fundamental de UML, 5ª edição, FCA - Laudon, K.C. and Laudon, J.P. (2022) Management Information Systems, 17th Edition, Prentice Hall - Jeston, J. (2018), Business Process Management ? Practical guidelines to successful implementation, 4th Ed, Routledge: