Sumários
II Performance and Operations Strategy (cont)
23 Setembro 2026, 19:30 • João Vilas-Boas
II Performance and Operations Strategy
Operations and strategy
Competitive dimensions
Examples
II Performance and Operations Strategy
23 Setembro 2026, 18:00 • João Vilas-Boas
Case study analysis: Quentin Cakes + Eye surgery
II Performance and Operations Strategy
Operations and strategy
Competitive dimensions
Examples
Introduction to Operations Management (end). Case Quentin Cakes
21 Setembro 2026, 08:00 • João Vilas-Boas
Introduction to Operations Management (end)
-the 4 Vs: volume, variety, demand variability and visibility; repeatability, horizontal and vertical specialization, labour division, direct supervision, mutual adjustment, the coach function, empowerment, task rotation, job enrichment, manual & mechanical tasks, computer control automatization, automation; back office and front office.
-Case study: Quentin Cakes
Introduction to Operations Management (cont)
17 Setembro 2026, 11:00 • João Vilas-Boas
I Introduction to Operations Management
Transformation process
The process hierarchy;
Processes characteristics.
Case study introduction: Pret a Manger
Introduction to Operations Management (cont)
16 Setembro 2026, 19:30 • João Vilas-Boas
I Introduction to Operations Management
The process hierarchy;
Processes characteristics.