Bibliografia

Principal

  • Pfannstiel. 2019. Service Design and Service Thinking in Healthcare and Hospital Management. Springer International Publishing.Media Inc.: . .
  • Pfannstiel, M. A., Brehmer, N. & Rasche, C. 2022. Service design practices for healthcare innovation: Paradigms, principles, prospects. Cham: Springer Nature Switzerland.: . .
  • Pfannstiel, M. A. 2023. Human-centered service design for healthcare transformation: Development, innovation, change. Singapore: Springer International Publishing AG.: . .
  • Junginger, S. (2017) Transforming Public Services by Design Re-Orienting Policies, Organizations and Services around People. Oxfordshire, UK; Routledge.: . .
  • Foglieni F., Villari B., Maffei S. (2018). From Service to Service Design. In Designing Better Services. Springer Briefs in Applied Sciences and Technology. Springer, Cham.;: . .
  • Design Council (2021). "Beyond Net Zero. A Systemic Design Approach.": - -

Secundária

Não foi definida bibliografia secundária