Bibliografia

Principal

• Vinagre, H. (2014). Qualidade de serviço. In, S.P. Gonçalves (Coord.), Psicossociologia do Trabalho e das Organizações: Princípios e Práticas, (cap. 19, pp: 567-598), Lisboa: Pactor. Savoie, A. & Morin, E. (2001). Representações da eficácia organizacional: Desenvolvimentos recentes. Psychologica, 27, 7-29. Neves, J. & Vinagre, H. (2018). Qualidade de serviço: diagnosticar para intervir, Editora Sílabo, Lisboa. Neves, J. (2014). Psicologia organizacional: indivíduo, trabalho e organização. In, S.P. Gonçalves (Coord.), Psicossociologia do Trabalho e das Organizações: Princípios e Práticas, (cap. 1, pp: 3-29), Lisboa: Pactor. Duarte, A. P. (2014). Responsabilidade social das organizações. In, S.P. Gonçalves (Coord.), Psicossociologia do Trabalho e das Organizações: Princípios e Práticas, (cap. 18, pp: 537-566), Lisboa: Pactor. -Caetano, A., Santos, S. C. & Costa, S. F. (2012). Psicologia do empreendedorismo: processos, oportunidades e competências, Editora Mundos sociais, Lisboa.:

Secundária

• West, M. A. e Altink, M. M. (1996). Innovation at work: individual, group, organizational, and socio-historical perspectives. European Journal of Work and Organizational Psychology, 5 (1), 3-11. Wartick, S., & Cochran, P. (1985). The evolution of the corporate social performance model. Academy of Management Review, 10, 758-769. Walton, E. & Dawson, S. (2001). Managers? perceptions of criteria of organizational effectiveness. Journal of Management Studies, 38 (2), 173-199. Vinagre, M. H. & Neves, J. G. (2008). The influence of service quality and patients? emotions on satisfaction, International Journal of Health Care Quality Assurance, vol. 21 (1), 87-103. Vinagre, M. H. & Neves, J. G. (2004). Medição da qualidade de serviços em autarquias locais, in Colibri (ed.), Percursos da investigação em Psicologia Social e Organizacional, Lisboa, vol. 1, p. 271-290. Schneider, B., & White, S. S. (2004). Service quality: Research perspectives (Vol. 107). Sage. Scott, S. G. e Bruce, R. A. (1994). Determinants of innovative behavior: a path model of individual innovation in the workplace. Academy of Management Journal, vol. 37, Nº 3, 580-607. Sarker, S. (2014). Empreendedorismo e inovação. Lisboa, Escolar Editora. Santos, M. J. (2005). Desenvolvimento sustentável e responsabilidade social. Oeiras: Celta. Ramalho, N. (2005). Construção de um modelo metamórfico de eficácia organizacional: papel estruturante da cultura de gestão. Tese de Doutoramento em Psicologia Social e Organizacional, ISCTE, Lisboa. Quinn, R. E. & Rohrbaugh, J. (1983). A spatial model of effectiveness criteria: towards a competing values approach to organizational analysis. Management Science, 29, 363-377. Parasuraman, A.; Zeithaml, Valarie A. and Berry, Leonard L. (1985). A Conceptual Model of Service Quality and Its Implications for Future. Research. Journal of Marketing, vol. 49, no. 4, p. 41. Neves, J., & Bento, L. (2005b). Traditional values and the pressures of transformation. In A. Habish, J. Jonker, M. Wegner & R. Schimpeter (Eds.), Corporate social Responsibility across Europe. Hiedelberg: Springer Berlin. Fleming, P. & Jones, M. T. (2012). The end of corporate social responsibility: crisis and critique. London, Sage Publications. Ekvall, G. (1996). Organizational Climate for creativity and innovation. European Journal of Work and Organizational Psychology, 5 (1), 105-123. Duarte, A.P., Mouro, C., & Neves, J. (2010). Corporate social responsibility: Mapping its social meaning. Management Research: The Journal of Iberoamerican Academy of Management, 8 (2), 101-122. Dahlgaard, S. (1999). «The evolution patterns of quality management: Some reflections on the quality movement», Total Quality Management, 10 (4-5), p. 473-480. Connolly, T.; Conlon, E. & Deutch, S. (1980). Organizational effectiveness: A multiple-constituency approach. Academy of Management Review, 5 (2), 211-217. Cameron, K. (1986). A study of Organizational Effectiveness and its predictors. Management Science, 32 (1), 87-112. Bessant, J. & Tidd; J. (2011). Innovation and entrepreneurship, 2ª ed., Jhon Wiley & Sons lda, Sussex. Baron, R. A. (2006). Opportunity recognition as pattern recognition: How entrepreneurs ?connect the dots? to identify new business opportunities. Academy of management perspectives, 20(1), 104-119. Bansal, P., & Song, H. C. (2017). Similar but not the same: Differentiating corporate sustainability from corporate responsibility. Academy of Management Annals, 11(1), 105-149. Amabile, T. M., Conti, R., Coon, H., Lazenby, J. e Harron, M. (1996). Assessing the work environment for creativity. Academy of Management Journal, vol. 39, Nº 5, 1154-1184. Anderson, N., Poto?nik, K., & Zhou, J. (2014). Innovation and creativity in organizations: A state-of-the-science review, prospective commentary, and guiding framework. Journal of management, 40(5), 1297-1333.: