Sumários
CRM
10 Março 2023, 11:00 • Rita Sousa
DEFINING CRM
TYPES OF CRM
LIMITS OF CRM
AUTOMATED CRM
GOOD IMPLEMENTATION OF CRM
CRM IN SALES MANAGEMENT
INTEGRATING ERP WITH CRM
SFA AS A PART OF CRM
PIPELINE MANAGEMENT IN CRM
New Trends in SM
10 Março 2023, 09:30 • Rita Sousa
Current consumer behaviour and expectations for the future
Trends in Sales:
Omnichannel
Customer Relationship Management (CRM)
Sales automation and Sales force mobile
Machine automation
Artificial Intelligence (AI)
Customer Experience (CX)
Metaverse
Augmented Reality and Virtual Reality
From Experience and Intuition based to data driven Sales
Shift from Selling products to selling services
The future of sales management and sales representatives
The future of the Star performer
New Trends in SM
6 Março 2023, 09:30 • Rita Sousa
Current consumer behaviour and expectations for the future
Trends in Sales:
Omnichannel
Customer Relationship Management (CRM)
Sales automation and Sales force mobile
Machine automation
Artificial Intelligence (AI)
Customer Experience (CX)
Metaverse
Augmented Reality and Virtual Reality
From Experience and Intuition based to data driven Sales
Shift from Selling products to selling services
The future of sales management and sales representatives
The future of the Star performer
Managing Diversity in Sales Management
3 Março 2023, 11:00 • Rita Sousa
What is Diversity?
The 4 Layers of Diversity
The dimensions of diversity
Surface and Deep-Level Diversity
Benefits and Barriers
The Benefits of Diversity
The Barriers to Diversity
Diversity in Companies
Good and Bad Practices of Diversity
The Difference Between Good and Bad Practices
Sales Management and the Importance of Diversity
Internal Relationship
External Relationship
Diversity today