Sumários
Presentation of group assignments project (second half of the groups)
14 Março 2024, 09:30 • João Carlos Menezes
Presentation of group assignments project
Presentation of group assignments project (first half of groups)
14 Março 2024, 08:00 • João Carlos Menezes
Presentation of group assignments project
Service ecosystems / Final course summary
8 Março 2024, 08:00 • João Carlos Menezes
Service ecosystems
Service systems and networks
The society' levels of analyse (macro, meso, micro)
Reframing old concepts
Using smart systems to merge back and front stages
We are all in Service now, more or less…
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Doubts, questions and issues.
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Final course summary
Value and service logics
7 Março 2024, 09:30 • João Carlos Menezes
Value and service logics
The concept of value
The service business
Different logics to service
Managing aggregations
7 Março 2024, 08:00 • João Carlos Menezes
Managing aggregations
Balancing capacity and requests (supply/demand)
The Yield management
Queue configurations and models
Capacity planning (Capacity utilization; Efficiency optimization; Bottlenecks)
Bridging the front stage and back stage