Discussion of the project-case reports

18 Março 2022, 09:30 • Rita Sousa

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Discussion of the project-case reports (group case studies).

Discussion of the project-case reports

18 Março 2022, 08:00 • Rita Sousa

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Discussion of the project-case reports (group case studies).

Service ecosystems /// Final course summary

11 Março 2022, 08:00 • Rita Sousa

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Service systems and networks
The society' levels of analyse (macro, meso, micro)
Reframing old concepts
Using smart systems to merge back and front stages
We are all in Service now, more or less…

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Doubts, questions and issues.

Final course summary

Value and service logics

10 Março 2022, 09:30 • Rita Sousa

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The concept of value
The service business
Different logics to service

Managing aggregations

10 Março 2022, 08:00 • Rita Sousa

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Balancing capacity and requests (supply/demand)
The Yield management
Queue configurations and models
Capacity planning (Capacity utilization; Efficiency optimization; Bottlenecks)
Bridging the front stage and back stage