Sumários

Presentation and discussion of group assignments

15 Outubro 2026, 17:15 • Ana Lúcia Henriques Martins

Presentation and discussion of group assignments

Presentation and discussion of group assignments

14 Outubro 2026, 13:30 • Ana Lúcia Henriques Martins

Presentation and discussion of group assignments

Presentation and discussion of group assignments

12 Outubro 2026, 09:30 • Ana Lúcia Henriques Martins

Presentation and discussion of group assignments

Service delivery

1 Outubro 2026, 09:30 • Ana Lúcia Henriques Martins

Service delivery
     Developing costumers' experience
     Designing the journey
     Developing the service process
     Process design
     Technology in service process design
     Case study analysis

Linking service suppliers and customers

28 Setembro 2026, 09:30 • Ana Lúcia Henriques Martins

Linking service suppliers and customers
   Assessing customers’ experience