Sumários

End of Process approach & Managing risk in Supply Chain Management

12 Maio 2025, 08:00 • João Vilas-Boas

Process approach to the Supply Chain Management
•Integrated Product Development (end)
•Returns Management

Managing risk in Supply Chain Management
•Risk Management
•Risk Management Process
•Risk Identification
•Risk Assessment
•Risk Impact Assessment
•Risk Mitigation Strategies
•Analysis Example of Risk Assessment

Seminar: Value Co-Creation in the Omnichannel Supply Chain (all classes are invited)

8 Maio 2025, 13:30 • João Vilas-Boas

Guest Presenters Announcement

o    I am very pleased to inform you that Dr. Eduardo Redondo (PhD, Cranfield University) has kindly agreed to share his extensive expertise in technical troubleshooting, support for digital payment solutions, IT services, and Open Banking APIs. Dr. Redondo brings invaluable experience from his work in companies such as SIBS, Fintech, AI, Telco, Afinity, and NOS, among others. He heads expert teams at SIBS and was previously part of Afiniti, a pioneer in AI-driven customer experience solutions. Additionally, Dr. Redondo is an experienced academic, having lectured at various institutions with research interests spanning Information Systems, Supply Chain Management, Interorganizational Marketing, Industrial Management, and Economics.

o    We are also fortunate to welcome Mr. Henrique Crespo (MSc, Católica Lisbon SBE), who will share his significant experience in strategic and operational marketing, brand management, commercial operations, and project management across industries such as Fintech, Telecommunications, FMCG, and Energy. Mr. Crespo currently oversees MB WAY’s marketing strategy and strategic projects at SIBS and has held key roles at NOS and LG, driving omnichannel solutions, digital transformation, and operational optimization.


Preliminary Agenda Topic: Value Co-Creation in the Omnichannel Supply Chain

o    Value Co-Creation in the Supply Chain

o    Omnichannel: Context and Trends

o    Examples Discussion

o    Questions

S7: Process approach to the Supply Chain Management

8 Maio 2025, 11:00 • Ulpan Tokkozhina

S7: Process approach to the Supply Chain Management

-Integrated Product Development
-Returns Management

Case overview (Case study)

CP7. Process Approach to the Supply Chain Management

8 Maio 2025, 09:30 • Abel Camelo

CP7. Process Approach to the Supply Chain Management

S7: Process approach to the Supply Chain Management

8 Maio 2025, 09:30 • Ulpan Tokkozhina

S7: Process approach to the Supply Chain Management


-Scope
-Customer Relationship Management
-Customer Service Management
-Demand Management
-Order Fulfillment