Session 15

13 Outubro 2023, 08:00 • Filipa Rosado Pinto

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Guest service measurement.

Session 13 and 14

10 Outubro 2023, 09:30 • Filipa Rosado Pinto

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Oral presentations done by the groups: “main challenges related with corporate responsibility and sustainability in hospitality and tourism- challenges and best practices”.

In class discussion.

Session 12

6 Outubro 2023, 08:00 • Filipa Rosado Pinto

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Group work.

Session 10 and 11

3 Outubro 2023, 09:30 • Filipa Rosado Pinto

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Co-creation of customer experience.

Session 9

29 Setembro 2023, 08:00 • Filipa Rosado Pinto

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Article analysis.