Sumários

Session 7 and 8

26 Setembro 2023, 09:30 • Filipa Rosado Pinto

Group work guidelines.

Customer experience- practical exercises.

Session 6

22 Setembro 2023, 08:00 • Filipa Rosado Pinto

Customer experience.

Session 4 and 5

19 Setembro 2023, 09:30 • Filipa Rosado Pinto

Customer satisfaction.

Case study analysis.

Session 3

15 Setembro 2023, 08:00 • Filipa Rosado Pinto

Customer expectations- practical exercises.

Session 1 and 2

12 Setembro 2023, 09:30 • Filipa Rosado Pinto

Course introduction.

Unique characteristics of service.
Guest service in hospitality.
Quality guest service.