.

21 Setembro 2021, 09:30 • Rita Sousa

---

Case study analysis.

.

21 Setembro 2021, 08:00 • Rita Sousa

---

Customer satisfaction.

.

14 Setembro 2021, 11:00 • Rita Sousa

---

Customer expectations. Practical exercises.

.

14 Setembro 2021, 09:30 • Rita Sousa

---

Unique characteristics of service.
Guest service in hospitality.
Quality guest service.

.

14 Setembro 2021, 08:00 • Rita Sousa

---

Course introduction.