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13 Outubro 2020, 11:00 • Rita Sousa

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Guest service measurement: practical exercises.

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13 Outubro 2020, 09:30 • Rita Sousa

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Guest service measurement.

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13 Outubro 2020, 08:00 • Rita Sousa

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Guest service measurement.

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6 Outubro 2020, 11:00 • Rita Sousa

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Group work.

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6 Outubro 2020, 09:30 • Rita Sousa

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In class discussion.