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22 Setembro 2020, 09:30 • Rita Sousa

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Case-study analysis.

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22 Setembro 2020, 08:00 • Rita Sousa

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Customer expectations.

Customer satisfaction.

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15 Setembro 2020, 11:00 • Rita Sousa

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Customer expectations.

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15 Setembro 2020, 09:30 • Rita Sousa

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Unique characteristics of service.

Guest service in hospitality.

Quality guest service.

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15 Setembro 2020, 08:00 • Rita Sousa

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Course introduction.