Bibliografia

Principal

  •  Kaplan, R. S., and Norton, D. P. (2004). Strategy Maps. HBS Press, cpt 14 e 15.  Kaplan, R. S. (2001). Strategic Performance Measurement and Management in Nonprofit Organizations. Nonprofit Management & Leadership, 11(3), Spring.  Kaplan, R. S., Norton, D. P., and Rugelsjoen, B. (2010). Managing Alliances with the Balanced Scorecard. Harvard Business Review January–February.  Bisbe, J. and Barrubés, J. (2012). The Balanced Scorecard as a Management Tool for Assessing and Monitoring. Rev Esp Cardiol. 65(10):919–927  Smith, P. C., Mossialos, E., and Papanicolas, I. (2008). Performance measurement for health system improvement: experiences, challenges and prospects. World Health Organization.  Walker, K. B., and Dunn, L. M. (2006). Improving Hospital Performance and Productivity with the Balanced Scorecard, Academy of Health Care Management Journal.: Bisbe J and Barrubés e Kaplan.R.S 2012

Secundária

Não foi definida bibliografia secundária