Bibliografia

International Organization for Standardization (2015). Quality management systems requirements (9001:2015) https://www.iso.org/obp/ui/#iso:std:iso:9001:ed-5:v1:en Abuhav, I. (2017). A Complete Guide to Quality Management Systems? Fundamentals and vocabulary (9001:2015) Pires, A.R. (2016). Sistemas de Gestão da Qualidade, Ambiente, Segurança, Responsabilidade social, Industria, Serviços, Administração Pública e educação, Edições Sílabo. Goetsch, David L. and Stanley Davis (2021). Quality Management for Organizational Excellence: Introduction to Total Quality.9th Edition, New Jersey, Pearson Education, Inc.:

European-Accredition.org Acordos EA - www.ceoq.com - www.enac.es - www.bsi.uk - www.eic.pt - www.certif.pt - www.apcer.pt Sites de Entidades certificadoras: Juran, J.M and Godfrey,A.B.(1999). Juran´s Quality Control Handbook. New Jersey, MC Graw Hill International Editions.: