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15 Março 2023, 11:00 • Rita Sousa

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1. Exam preparation

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8 Março 2023, 14:00 • Rita Sousa

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1. 5s shakeup

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8 Março 2023, 12:30 • Rita Sousa

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1. Classroom Lessons Learned
2. For Starbucks Its in the Bag
3. The EFQM 2020 model review

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8 Março 2023, 11:00 • Rita Sousa

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1. Building Customer Satisfaction with Qualit
2. PetroChina's Strategic Planning focused on Quality
3. Implementing Quality Programs in the Not For Profit Sector

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6 Março 2023, 12:30 • Rita Sousa

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1. The ISO 9001