Sumários

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6 Fevereiro 2023, 11:00 • Rita Sousa

  1. The literature on Quality Management
  2. Western authors:
    1. Walter Andrew Shewhart
    2. Joseph Moses Juran

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1 Fevereiro 2023, 12:30 • Rita Sousa

  1. Quality: The Critical perspective
  2. The evolution of Quality Management
  3. Total Quality Management:
    1. Benefits of Total Quality Management
    2. The key elements of Total Quality Management
    3. Continuous Improvement
    4. The implementation of Total Quality Management

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1 Fevereiro 2023, 11:00 • Rita Sousa

  1. Historical perspective
  2. Quality overview and the role of Management
  3. Definitions of Quality
  4. Quality: The Management perspective

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30 Janeiro 2023, 12:30 • Rita Sousa

  1. Teacher and Students presentations
  2. Class rules

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30 Janeiro 2023, 11:00 • Rita Sousa

  1. Program Presentation
  2. Evaluation Process
  3. Bibliography