Sumários

Quality Tools (Lesson nº15)

11 Março 2024, 11:00 • António Ângelo Machado Matos Pereira

  1. Quality Management Tools:
    1. Process Diagram (Flowchart)
    2. Checklists
    3. Pareto's Chart
    4. Cause-Effect Diagram
    5. Histogram
    6. Charts
    7. Control Charts

Quality Tools (Lesson nº 13)

6 Março 2024, 12:30 • António Ângelo Machado Matos Pereira

1. Quality Management Tools (Group Assignment Presentation)

Quality Tools (Lesson nº 14)

6 Março 2024, 11:00 • António Ângelo Machado Matos Pereira

  1. The six sigma
  2. Quality Management Tools:
    1. Selecting Tools and Techniques
    2. Problem Solving Methodology

Service Quality (Lesson nº 12)

4 Março 2024, 12:30 • António Ângelo Machado Matos Pereira

  1. Level of Service
  2. Measurement tools for Service Quality

Service Quality (Lesson nº 11)

4 Março 2024, 11:00 • António Ângelo Machado Matos Pereira

  1. What is Service?
  2. Characteristics of the Services