Sumários
Concepts of Quality and Total Quality Management (Lesson nº 5)
19 Fevereiro 2024, 11:00 • António Ângelo Machado Matos Pereira
1. Total Quality Management:
1. Benefits of Total Quality Management
2.The key elements of Total Quality Management
Concepts of Quality and Total Quality Management (Lesson nº 3)
7 Fevereiro 2024, 12:30 • António Ângelo Machado Matos Pereira
- Historical perspective
- Quality overview and the role of Management
- Definitions of Quality
Concepts of Quality and Total Quality Management (Lesson nº 4)
7 Fevereiro 2024, 11:00 • António Ângelo Machado Matos Pereira
- Quality: The Management perspective
- Quality: The Critical perspective
- The evolution of Quality Management
Introductory Class (Lesson nº 2)
5 Fevereiro 2024, 12:30 • António Ângelo Machado Matos Pereira
- Teacher and Students presentations
- Class rules
Introductory Class (Lesson nº 1)
5 Fevereiro 2024, 11:00 • António Ângelo Machado Matos Pereira
- Program Presentation
- Evaluation Process
- Bibliography