Bibliografia
Principal
- Bordoloi, S., Fitzsimmons, J.A., Mona J. Fitzsimmons (2023). Service Management: Operations, Strategy, Information Technology (10th edition), McGraw-Hill Higher Education, New York Maglio, P.P., Kieliszewski, C.A., Spohrer, J.C., Lyons, K., Patricio, L., and Y., Sawatani, (eds). (2019). Handbook of Service Science, Volume II, New York: Springer.: · · ·