Sumários
Course sum up and teams doubts
27 Abril 2022, 17:30 • Rita Sousa
To sum up.
Meeting with teams to prepare their projects
Guest speaker
27 Abril 2022, 16:00 • Rita Sousa
guest speaker of WinProvit - The technology help in change the service delivery and retain customer loyalty.
Loyalty, Quality and Satisfaction
6 Abril 2022, 17:30 • Rita Sousa
Relationship among customer loyal and complains, satisfaction and quality measures.
Strategies and Policies to build and deepen a membership service delivery
Case study analysis and debate
6 Abril 2022, 16:00 • Rita Sousa
Teams presentation and guiding debate of Accta Beach Hotel case study