Sumários
New Trends in Sales Management
11 Março 2022, 11:00 • Rita Sousa
1. Introduction New Trends 2. The Future of Sales
2.1. Sales Management Explained
2.2. The future buyer
2.3. Trends in Sales
Trend 1. Rise of e-commerce
Trend 2. Omnichannel
Trend 3. Customer Relationship Management (CRM)
Trend 4. Sales automation
Trend 5. Artificial Intelligence (AI)
Trend 6. Virtual Reality (VR)
Trend 7. Metaverse
Trend 8. Shift from experience and intuition-based selling to data-driven selling
Trend 9. Shift from Selling Products to Selling Services
Trend 10. Rise of Social Selling
2.4. The future of sales management and sales representatives
The new sales rep
The new sales rep: the star performer
CRM in Sales
11 Março 2022, 09:30 • Rita Sousa
1. Customer Relationship Management (CRM)
2. Types of CRM
3. Social Customer Relationship Management (SCRM)
4. How to Implement CRM
5. Effectiveness of CRM strategy
6. Impact of CRM on sales
7. Impact of CRM on Marketing
8. The Future of CRM
New Trends in Sales Management
7 Março 2022, 11:00 • Rita Sousa
1. Introduction
2. The Future of Sales
2.1. Sales Management Explained
2.2. The future buyer
2.3. Trends in Sales
Trend 1. Rise of e-commerce
Trend 2. Omnichannel
Trend 3. Customer Relationship Management (CRM)
Trend 4. Sales automation
Trend 5. Artificial Intelligence (AI)
Trend 6. Virtual Reality (VR)
Trend 7. Metaverse
Trend 8. Shift from experience and intuition-based selling to data-driven selling
Trend 9. Shift from Selling Products to Selling Services
Trend 10. Rise of Social Selling
2.4. The future of sales management and sales representatives
The new sales rep
The new sales rep: the star performer
CRM in Sales
7 Março 2022, 09:30 • Rita Sousa
1. Customer Relationship Management (CRM)
2. Types of CRM
3. Social Customer Relationship Management (SCRM)
4. How to Implement CRM
5. Effectiveness of CRM strategy
6. Impact of CRM on sales
7. Impact of CRM on Marketing
8. The Future of CRM
Managing Diversity in Sales Management
25 Fevereiro 2022, 11:00 • Rita Sousa
LEVELS OF DIVERSITY
BENEFITS AND BARRERS
GOOD & BAD PRACTICES
RELATIONSHIP BETWEEN SM & DIVERSITY