Sumários
Introduction to Service Operations Management
12 Fevereiro 2026, 09:30 • Ana Lúcia Henriques Martins
Introduction to Service Operations Management
The world of services
Servitisation
Service Dominant Logic
Introduction to Service Operations Management
12 Fevereiro 2026, 08:00 • Ana Lúcia Henriques Martins
Introduction to Service Operations Management
What is service operations management?
Why is service operations management relevant?
What are the challenges faced by service operations managers?
Case study discussion
Presentation: goals, program and grading system. Introduction to Service Operations Management
6 Fevereiro 2026, 08:00 • Ana Lúcia Henriques Martins
Presentation: goals, program and grading system.
Introduction to Service Operations Management
What are services?