Sumários

Online Class 3

12 Novembro 2024, 13:00 • Ricardo Jorge Godinho Bilro

Online session.
Reflections and Group Insights.

Class 6

8 Novembro 2024, 09:00 • Ricardo Jorge Godinho Bilro

In-class final workgroup presentation.

Class 5

7 Novembro 2024, 09:00 • Ricardo Jorge Godinho Bilro

The ideation process.

The customer journey map with the solution.
The visual framework.
Presentation preparation.
Report preparation.

Class 4

6 Novembro 2024, 09:00 • Ricardo Jorge Godinho Bilro

Service design.

Austrain post office example.

The customer journey for CTT e-commerce business.

In-class workgroup.

Class 3

5 Novembro 2024, 09:00 • Ricardo Jorge Godinho Bilro

Daily brief.

How to apply the method to the challenge.
Dividing the challenge into parts.
Identifying the problems.